Shipping Policy

All products purchased on the UltraFire website are free shipping.

Countries We Ship To: 

United States

Canada

Australia, New Zealand

United Kingdom

Austria, Belgium, Denmark, France, Germany, Ireland, Luxembourg

Czech Republic, Romania, Switzerland, Slovakia, Spain, Greece, Hungary, Iceland, Italy, Portugal

Lithuania, Latvia, Estonia, Finland, Norway, Sweden, Poland

If your country is not mentioned here or if you wish to place a large order, please don't hesitate to contact us.

Delivery Time & Methods:

Orders usually will be delivered within 2 business days.
The tracking number will be updated on the order account and sent to you by email within 3 days.

EPacket/USPS/EU/Air Mail: 515 business days (Default)
Express: 310 business days（If you want to pay for Express Shipping Fees, please contact service@ultrafire.com. We will reply to you within 1 business day.）

Tracking Website: www.17track.net/en

For more information, please ask Livechat service or send an email to service@ultrafire.com. We'll get back to you within 1 business day.

PAYMENT METHOD

1. Using PayPal, which is preferred.

2. Pay by Credit card payment (Accept all major debit and credit cards from customers in every country: Visa, MasterCard, American Express, Discover, JCB, Diners Club)

3. You can send an email to service@ultrafire.com with the products you want to order, along with your shipping address and phone number. We will then create an invoice and send you an electronic invoice for payment. Once that is paid, we will ship the products.

FRAUD PREVENTION MEASURES

To reduce the increasing fraud attempts on internet sales, we reserve the right to request that you pay for your order using an electronic invoice we issue. We take each order on a case-by-case basis. We do encourage customers to pay using PayPal since it screens the credit card for us AND it provides the customer with seller fraud protection. We continue to accept all credit cards. In some instances, we will refund your credit card payment and send you an electronic invoice. Please understand it is a measure to reduce our losses due to fraudulent orders.

PLEASE NOTE

1. What if I enter or provide the wrong address when placing an order?

The shipping information is automatically generated based on the "Shipping Address" entered when placing the order. If the package is returned to us due to an insufficient address, you will be charged shipping costs to reship the package.

If you need to change your order, please call our office immediately or send an email to service@ultrafire.com or consult online at the official website.

Therefore, if changes need to be made, they must be made quickly. Otherwise, your order will be shipped normally within 24 hours.

2. Many international countries require the customer to pay customs fees/duties/taxes to accept the package. Please check in your country to determine how much you will pay to receive your package. If you refuse the package once it arrives in your country, when we receive the package back in our warehouse, we will refund your money LESS THE SHIPPING WE INITIALLY PAID.

Order Information

Q: Need to change items after placing an order?

A: Thank you so much for placing an order! Please contact service@ultrafire.com or our live chat on ultrafire.com to assist you with changing your order before it ships out within 24 hours.

Shipping Information

Q: Will I get the shipping tracking number for my order?

A: All orders are from our local warehouse. We normally ship orders within 24 hours. Tracking information is provided & will be emailed once dispatched. Important facts to know about tracking numbers:

1. You will get the tracking email if you use a valid email address.

2. If you don't get the tracking number email when expected, please check your spam folder.

3. You can log into your UltraFire account, check your order history, and see the tracking number associated with each order.

4. Our customer service team is always on hand to answer any questions you may have about shipping, so drop us an email at service@ultrafire.com and we'll get back to you within 1 working day. Or you could feel free to contact us online via Live Chat.

Q: How long will it take for my package to arrive?

A: Every country's postal system is different. Some countries shipping time is as much as 30 days. The average shipping time to all countries is 8-15 days.

Q: What if my package doesn’t arrive?

A: After 30 days, please contact us and we will determine how to handle the loss.

Payment Information

Q: What are your payment terms? Can I pay via Credit Card?

Using PayPal, which is preferred.
Pay by Credit card payment (Accept all major debit and credit cards from customers in every country: Visa, Master Card, American Express, Discover, JCB, Diners Club.)